Charlotte Hardy

Customer Service Manager

How I support clients:  I listen to the challenges you are facing and find ways for our people and our services to solve those challenges.

I help ensure that the processes we have and the way we work allows us to support you in the most effective way possible.

The type of problems I solve:  As the customer service manager, I am here to help solve any problem. Whether you need something done quickly or need advice on a sustainability strategy, I am here to listen and help. And I if I can’t help, I’ll be sure to find someone in the team who can.

Professional background and qualifications:  I have a degree in Earth Sciences. I started my career at the BRE, working in the BREEAM team for 12 years. I led the  development of the 2018 BREEAM scheme  so know it inside  out. I am qualified in all things BREEAM and have a broad knowledge of the construction industry.

In my career, the thing I’m most proud of  is my secondment to the UK Green Building Council (UK-GBC), where I supported its members to achieve their sustainability goals. I was also honoured to be accepted onto the UK-GBC Future Leaders programme, Class of 2018.

Outside of work, I enjoy  the outdoors. I am an extremely keen cyclist and can be found racing around the Wiltshire countryside most weekends.

Let's chat

Wherever you are in the construction process, we can support you to make buildings more energy efficient and sustainable. If you’d like some specific advice, please upload relevant documents such as design drawings. That will enable us to give you bespoke support more quickly.
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