How I support clients: I develop strong relationships by listening to you. I’ll make the time to explore what you need, supporting you to describe your individual requirements so we can satisfy your objectives. I’ll always work to your timescales, making sure we highlight any priorities or urgent matters.
Together we identify what services you need so that your project can meet target completion dates and adhere to Building Regulations sign-off.
I support all kinds of people, ensuring that I deliver consistent levels of service excellence at all times. I use transparency and rapid-response times to allow concurrent and reliable communication.
The Types of Problems I Solve: Assisting Client’s to identify their individual needs and services they require for their project.
Appropriately liaising with our air test, acoustic engineers, SBEM & SAP assessors, Air Quality Engineers, to accurately identify the level of monitoring and testing required.
Explaining and providing understanding of the type of services that may be needed for a project and where this fits in with Building Control Requirements or client aspirations.
Providing quotations to clients that may require net zero carbon, low level carbon, bespoke assistance with renewable technology for their site specific projects.
Professional background: With strong interpersonal and communication skills, coupled with a determination to provide the highest standard of service, I’ve spent more than 22 years delivering the best outcomes.
I have many years’ extensive experience and successful track record within customer administration, complaints and customer services.
In my career, the thing I’m most proud of is: being a reliable and approachable point of contact who people warm to very quickly, being of service to people, while gaining experience of different cultures and meeting their needs.
Outside of work, I enjoy socialising, reading, songs and poems, computers, theatre, hiking, improvisation groups and sports.